Confirm the exact programme
Use the full course title and catalogue group. Ask what prior learning, documents or experience are required and how the provider confirms suitability. Do not infer a prerequisite chain from course numbers alone, including First Aid Levels 1, 2 and 3.
Prepare logistics without collecting unnecessary private data
Confirm reporting times, venue or online access, full attendance duration and any required clothing or equipment. Raise accessibility or learner-support needs through the appropriate private channel. The initial public enquiry should not contain medical records or identity-document copies.
Illustrative coordination check
A learner can attend the first day of a two-day programme but is scheduled to work on the second. Resolve the conflict with the coordinator and provider before treating the place as confirmed. Partial availability is not evidence that the course can be completed in a different format.
Issue the confirmed instructions
Send learners the agreed course identity, date, location and contact once arrangements are confirmed. Retain a method for reporting access problems or substitutions. Ask the provider how assessment and missed attendance are handled; do not invent those rules in an internal joining note.
Put the decision into practice
- 1Confirm course identity and entry rules.
- 2Check full-duration availability.
- 3Confirm access and preparation requirements.
- 4Resolve learner-support arrangements privately.
- 5Share the provider-confirmed joining details.