Facilities managers
For workplace concerns that must be considered alongside access, occupied areas and operational schedules.
Commercial pest control
Pest control for commercial spaces.
Discuss pest-control support for your business or institution, with a plan shaped around your premises and operations.
Who this service is for
For commercial and institutional teams.
This page supports commercial buyers who need to describe a facility concern without diagnosing the issue, selecting chemicals or assuming that every pest category is treated.
Your facility
Do you need a once-off or planned pest-control requirement scoped for a commercial facility?Scope, operating arrangements and evidence are confirmed for the specific facility before delivery is agreed.
Property and site teams
For premises where the affected area, recurrence and site conditions need to be described before a service route is confirmed.
Procurement teams
For buyers preparing a commercial brief and clarifying the evidence, scope and reporting required from a provider.
Build the service brief
Tell us about your site.
The enquiry should describe what has been observed and where. It should not instruct a treatment method or treat the selected category as a confirmed diagnosis.
01
Premises and affected area
Facility type, approximate size, number of areas and whether activity is localised or more widely observed.
02
Observed concern
A cautious category and short description of what has been noticed, without chemical instructions or unsafe investigation.
03
Timing and recurrence
When the issue was noticed, whether it appears once-off or recurring, and the preferred service timeframe.
04
Operational access
Occupied areas, working hours, restricted zones or access windows that may affect assessment and planning.
Service scope
What the service can include.
Initial requirement review
The starting point is a clear description of the concern and the commercial areas affected. Record what your team has observed, when it was noticed and whether the issue appears localised or recurring. This information supports an informed discussion without asking an untrained requester to identify a species or prescribe a treatment.
Assessment decision
Diba BES reviews whether the available information is sufficient or whether a site assessment should be considered. Explain any restricted areas, planned inspections or operating deadlines that affect that decision. Access and assessment arrangements are confirmed separately; sending an enquiry does not schedule a visit or establish the treatment needed.
Scoped service route
Where the requirement can be supported, the proposed scope should identify the premises, areas considered, agreed activities and relevant exclusions. Ask how observations, completed work and any follow-up recommendations will be communicated. Clarify which tasks belong to your facility team so that the service brief does not leave practical responsibilities unclear.
Engagement process
How we get started.
- 01
Submit the commercial brief
Provide the facility type and location, the affected areas, the concern observed and the timeframe you are working towards. Distinguish a new report from a recurring issue. If a provider already attends the site, summarise that arrangement without sharing confidential contract details or assuming a replacement service has been accepted.
- 02
Clarify the site context
Nominate a contact who understands the building and can coordinate questions with security, tenants or operations staff. Share available work windows and areas that cannot be entered without permission. For several premises, provide a separate location and brief for each; access to one property does not establish access to another.
- 03
Confirm the supported scope
Review the exact service being proposed, including any assessment, reporting or follow-up component. Ask which site information or provider evidence is needed before appointment. Scope should be based on the observed requirement and supported operating arrangement, with any unresolved questions made clear before a commercial decision is taken.
- 04
Plan delivery
Agree timing and responsibilities only after the scope is confirmed. Make sure the site contact knows who will coordinate access and receive the service record. If occupancy, affected areas or your deadline changes, notify the team before the appointment so that the original arrangement can be reviewed rather than assumed to remain suitable.
Operational considerations
A plan shaped around your operations.
Occupied areas
Explain which areas remain in use and whether customers, learners, staff or other occupants may be present during the proposed work window. Ask the service provider to confirm any site-specific preparation or access requirements. Your facility team should coordinate the agreed arrangements with relevant occupants rather than inventing treatment instructions.
Site restrictions
Include contractor entry rules, security checks, visitor sign-in and any permission needed to reach restricted areas. State whether the facility has a nominated escort or a limit on working hours. These practical details can influence the proposed arrangement and should be discussed before a date is treated as workable.
Existing arrangements
Summarise the present service frequency, the contact responsible and the issue that the new enquiry should address. If records are available, first ask which information is relevant and how to share it. The aim is to distinguish the current concern from earlier activity and avoid overlapping instructions to different providers.
Scope and limitations
Scope and responsibilities.
- This page does not offer residential pest control, domestic call-outs or household treatment advice.
- It does not promise treatment of every pest type, a specific chemical method, emergency or 24-hour response.
- It does not guarantee eradication, a warranty, food-industry certification or healthcare-specialist capability.
- It does not publish SAPCA membership, technician coverage or legal registration claims without current approved evidence.
Diba BES insights
Latest from the blog.
OHS Compliance2 min read07 Oct 2026
Baseline vs issue-based risk assessment
Compare baseline and issue-based assessments using a workplace change example and an evidence checklist.
OHS Compliance2 min read07 Oct 2026
HIRA training vs a workplace risk assessment
Decide whether you need a HIRA course, a workplace assessment discussion or both.
OHS Compliance2 min read07 Oct 2026
Audit vs risk assessment
Compare an audit and a risk assessment by the questions, evidence and outputs each needs.
OHS Compliance2 min read07 Oct 2026
Prepare for an OHS compliance audit
Prepare evidence, access and responsible people for a scoped OHS compliance audit.
OHS Compliance2 min read07 Oct 2026
From audit finding to corrective action
Turn an audit finding into an assigned action with evidence and a separate effectiveness check.
OHS Compliance2 min read07 Oct 2026
What a useful audit report contains
Read an audit report for scope, evidence, priorities, decisions and unresolved matters.
Does Diba BES provide residential pest control?
No. This website represents a commercial and institutional enquiry pathway only.
Is a site assessment required?
It may be, depending on the premises, observed concern, affected area and information available. Diba BES confirms the next assessment step after reviewing the enquiry.
Does Diba BES guarantee pest eradication?
No eradication guarantee or warranty is published. Any service outcome, follow-up or limitation must be defined in the agreed scope.
Can a recurring service be requested?
A recurring requirement can be submitted for scoping. Frequency and monitoring arrangements are confirmed only if supported for the specific site and need.
What should our team record before making an enquiry?
Record the date, general area and concern reported through your normal workplace reporting process. Note whether more than one area is affected and whether an existing provider arrangement is in place. Share a concise business summary; do not ask staff to capture pests, disturb materials or choose a treatment to support the enquiry.
Can several properties be included in one discussion?
Yes, describe the overall requirement and list each property’s location, type and site contact. Keep the reported concern separate for each premises rather than assuming the same scope or frequency applies everywhere. Diba BES must review current coverage and suitability for the individual locations before a multi-site arrangement is agreed.
What should be reviewed after an agreed service?
Ask what completion information and follow-up communication form part of the accepted scope. Your facilities team can compare that record with the original brief and raise any unresolved observations through the agreed contact. A recurring concern should be reported for review; it should not be treated as proof of a guaranteed outcome or an automatic repeat visit.
Talk to Diba BES
Discuss commercial pest control.
Share the facility, location, service need, timing and operating constraints. Diba BES can then confirm the supported scope and information required to continue.